A specialty insurer
From three days to four hours for claims intake
An intelligent intake pipeline that classifies, extracts and validates claims documents, routing only genuine exceptions to handlers.
- Median intake time, down from 3 days
- 4 h
- Claims processed straight-through
- 72%
- Cost per claim handled
- −38%
The challenge
Claims arrived by email, portal and post in dozens of formats. Handlers re-keyed data into the core system by hand, and backlogs built up quickly after any major weather event.
The insurer needed to improve turnaround without compromising accuracy or the audit trail its regulator expected.
Our approach
- 01
Process mapping
We analysed six months of claims to identify where time was really spent and which steps were rules versus judgement.
- 02
Document AI
Models classify each document and extract over 40 fields, each with a confidence score.
- 03
Validation rules
Extracted data is cross-checked against policy records before anything is written to the core system.
- 04
Human-in-the-loop
Low-confidence or unusual claims go to a handler review screen with every source highlighted.
Results
- Median intake time fell from three working days to four hours.
- 72% of claims now pass through intake without manual re-keying.
- Handlers spend their time on complex claims and customer conversations instead of data entry.
“The difference during our last storm season was remarkable. We kept pace with demand without adding temporary staff.”
More case studies
A regional health network
Giving clinicians back two hours a day
A privacy-first documentation assistant that drafts visit summaries and referral letters for clinician review across 14 outpatient clinics.
- Saved per clinician per day
- 2 h
- Saved per clinician per day
- Drafts accepted with minor edits
- 94%
- Drafts accepted with minor edits
An industrial components manufacturer
Catching defects at line speed
Edge-deployed computer vision that inspects every part on three production lines, reducing escaped defects and inspection fatigue.
- Defects reaching customers
- −45%
- Defects reaching customers
- Of parts inspected, up from sampling
- 100%
- Of parts inspected, up from sampling
Let’s build something that lasts.
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